Lifeline and Link-Up for
VCI Customers in Iowa
Lifeline is a government program that offers qualified people a discount on their monthly local telephone bill. Each state has its own guidelines to qualify. In Iowa, Lifeline is known as Low Income Telephone Assistance Program (LITAP) and Link-Up and Lifeline Rate Assistance.
* How much can I save on my phone bill?
You will save up to $6.53 for your basic monthly bill. These benefits apply to your local telephone service charges that you purchase as a flat rate service, measured service (including usage) and local services purchased as part of a bundled service. These benefits will also cover your subscriber line charge. Customers receiving Lifeline credits are not assessed the Universal Service Fund Charge.
* How do I know if I'm eligible?
You're eligible for Lifeline if you participate in any of the following programs:
Low Income Home Energy Assistance Programs (LIHEAP)
Federal Public Housing Assistance (Section 8)
Supplemental Security Income (SSI)
Temporary Assistance for Needy Families (TANF)
National School Lunch free lunch program
Income at or below 135% of the Federal Poverty Guidelines
* Are there any restrictions?
Lifeline can only be used for the main telephone line in a household. Lifeline customers may purchase all services offered to non-Lifeline customers.
* How do I apply?
To apply for Lifeline call 1-800-923-8375 for an application. Applications are also available from the Department of Social Service offices. You will be asked to provide proof of your eligibility by returning a signed self-certification form. Your Lifeline benefits will take effect when self-certification form is received.
* How do I continue to receive Lifeline benefits?
When you are no longer participating in the program that established your eligibility, please contact the Customer Service Center at 1-800-923-8375. Your benefits will be discontinued when you no longer meet eligibility requirements or when proof of eligibility is not received.
* Other Useful information
There are other options that can help you save money, including free toll blocking and waived deposit with toll blocking.
Link-Up helps households pay the installation charge for telephone service. This program pays some of the cost of installing local service in your home, but Link-Up does not cover the cost of wiring inside your home.
* How much will I save by using Link-Up?
Link-Up will pay up to 50% of your installation charges. The maximum benefit is $30.
* How do I know if I am eligible?
If you qualify for Lifeline, you also qualify for Link-Up.
* Does Link-Up have any restrictions?
You must provide proof of eligibility before the service can be activated. Upon receipt of application Link-Up benefit will be applied to billing.
* How do I apply for Link-Up?
To apply for Link-Up you will follow the same application process as Lifeline and the same proof of eligibility as Lifeline.
Being a Lifeline or Link-Up customer does not protect you from being disconnected if you fail to pay your telephone bill.