Lifeline and Link-Up for
VCI Customers in Iowa

Lifeline is a government program that offers qualified people a discount on their monthly local telephone bill. Each state has its own guidelines to qualify. In Iowa, Lifeline is known as Low Income Telephone Assistance Program (LITAP) and Link-Up and Lifeline Rate Assistance.

*      How much can I save on my phone bill?
You will save up to $6.53 for your basic monthly bill. These benefits apply to your local telephone service charges that you purchase as a flat rate service, measured service (including usage) and local services purchased as part of a bundled service. These benefits will also cover your subscriber line charge. Customers receiving Lifeline credits are not assessed the Universal Service Fund Charge.

*     How do I know if I'm eligible?
You're eligible for Lifeline if you participate in any of the following programs:

*                         Medicaid

*                         Food Stamps

*                         Low Income Home Energy Assistance Programs (LIHEAP)

*                         Federal Public Housing Assistance (Section 8)

*                         Supplemental Security Income (SSI)

*                         Temporary Assistance for Needy Families (TANF)

*                         National School Lunch free lunch program

*                         Income at or below 135% of the Federal Poverty Guidelines

*                       Are there any restrictions?
Lifeline can only be used for the main telephone line in a household. Lifeline customers may purchase all services offered to non-Lifeline customers.

*                         How do I apply?
To apply for Lifeline call 1-800-923-8375 for an application. Applications are also available from the Department of Social Service offices. You will be asked to provide proof of your eligibility by returning a signed self-certification form. Your Lifeline benefits will take effect when self-certification form is received.

*                        How do I continue to receive Lifeline benefits?
When you are no longer participating in the program that established your eligibility, please contact the Customer Service Center at 1-800-923-8375. Your benefits will be discontinued when you no longer meet eligibility requirements or when proof of eligibility is not received.

*                    Other Useful information
There are other options that can help you save money, including free toll blocking and waived deposit with toll blocking.

Link-Up helps households pay the installation charge for telephone service. This program pays some of the cost of installing local service in your home, but Link-Up does not cover the cost of wiring inside your home.

*                         How much will I save by using Link-Up?
Link-Up will pay up to 50% of your installation charges. The maximum benefit is $30.

*                         How do I know if I am eligible?
If you qualify for Lifeline, you also qualify for Link-Up.

*                       Does Link-Up have any restrictions?
You must provide proof of eligibility before the service can be activated. Upon receipt of application Link-Up benefit will be applied to billing.

*                     How do I apply for Link-Up?
To apply for Link-Up you will follow the same application process as Lifeline and the same proof of eligibility as Lifeline.

Being a Lifeline or Link-Up customer does not protect you from being disconnected if you fail to pay your telephone bill.

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